customer service
Poll: Are your customers nasty or nice at Christmas?
We want to know if customers are harder to deal with during the holiday season Almost half of retail workers report experiencing customer violence or abuse in the workplace, says the …
Treat retail workers with respect, customers urged
Retail association urges Australians to treat retail workers with respect this Christmas season, following the launch of its online survey about abuse from customers Over the past two years, the Shop, …
Blooms the Chemist Bundaberg named top Blooms
Blooms the Chemist has announced its Pharmacy of the Year: Blooms the Chemist Bundaberg. Jason Blanchard, General Manager of Operations at Blooms the Chemist announced the award at the pharmacy …
Three ways to find certainty in uncertain times
It’s easy for pharmacists to feel as though we’re on shaky ground right now, but pharmacists do have some control, writes Vanessa Lontos Over the past few months I, like …
DDS to transform customer service, names its top pharmacy
Discount Drug Stores has named its Pharmacy of the Year and announced a series of transformations to its customer service model, at its 2016 national conference in Sydney. The group’s …
Pharmacy cannibalises itself in search of retail edge
Chemical warfare, or the focus on retail and profit, is killing the community pharmacy, writes Mouhamad Zoghbi Today’s business culture has become cutthroat. There is no place for the faint …
Guild creates Customer Experience index for members
A new member initiative is now available as part of a national trial to Guild member pharmacies, called the Customer Experience Index. This initiative is designed to provide customer experience, …
How to handle the $1 pharmacy copayment discount
Don’t panic about the $1 pharmacy copayment discount—and don’t automatically assume you should offer it, writes Mal Scrymgeour
Consumers trust big brands and pharmacists: survey
Nine out of ten Australians believe that cheap, generic medicines include the same ingredients as more expensive products—but many still trust the big name brands more, Canstar Blue has found. …
New Terry White Express concept opens
Terry White was in Coffs Harbour this week to launch the first store in a new pharmacy concept: Terry White Express. The new shop is set to be the first …
Community pharmacies are people-pleasers: Roy Morgan
Australia’s community pharmacies are people-pleasers, proving they know what customers want, says a spokesperson for Roy Morgan Research. For the third consecutive year, Guardian Pharmacy took out the Chemist/Pharmacy of …