Posts in tag

customer service


Sometimes it’s the little things that make you memorable, writes Vanessa Lontos Recently while on a Qantas flight from Melbourne to Sydney, I was sitting in my seat reading my …

The PSA’s Shane Jackson has taken to YouTube to explain why customers may have to wait for their script to be filled Dr Jackson was responding to a Facebook rant …

“Scenario: Denied a request (could be anything Codeine, Credit etc.) and just stands there refusing to take no as an answer. What do you do/say and what kind of step …

“It’s a long time since I’ve worked in community pharmacy but I remember the frustration when product recalls were made known in the lay media before pharmacists were notified. I …

More than half of pharmacy staff say customers are more likely to be impatient during holidays, with 18% saying they cop abuse Earlier this month, the Shop, Distributive and Allied …

We want to know if customers are harder to deal with during the holiday season Almost half of retail workers report experiencing customer violence or abuse in the workplace, says the …

Retail association urges Australians to treat retail workers with respect this Christmas season, following the launch of its online survey about abuse from customers Over the past two years, the Shop, …

Blooms the Chemist has announced its Pharmacy of the Year: Blooms the Chemist Bundaberg. Jason Blanchard, General Manager of Operations at Blooms the Chemist announced the award at the pharmacy …

It’s easy for pharmacists to feel as though we’re on shaky ground right now, but pharmacists do have some control, writes Vanessa Lontos Over the past few months I, like …

Discount Drug Stores has named its Pharmacy of the Year and announced a series of transformations to its customer service model, at its 2016 national conference in Sydney. The group’s …

Chemical warfare, or the focus on retail and profit, is killing the community pharmacy, writes Mouhamad Zoghbi Today’s business culture has become cutthroat. There is no place for the faint …

A new member initiative is now available as part of a national trial to Guild member pharmacies, called the Customer Experience Index. This initiative is designed to provide customer experience, …