customer satisfaction
Guardian takes out Canstar award
Guardian has been rated the winner of the prestigious Canstar Blue Most Satisfied Customers Award —Pharmacy for 2017 Guardian was closely followed by Amcal in second place. “This is outstanding …
My Chemist tops Roy Morgan rankings … again
The pharmacy group continues its winning streak in monthly customer satisfaction ratings, soon to hit one year at the top My Chemist has topped the Roy Morgan customer satisfaction rankings …
Which day of the week sees the most customer satisfaction?
If you’ve ever wondered which day is best for your customers to visit your pharmacy, an international customer service reporting provider has the answer… It’s Thursday. HappyOrNot, which bills itself …
Consumer satisfaction results rate professional services
The latest results from the Guild’s Customers Experience Index show that consumers are readily embracing expanding professional services delivered by pharmacists, says Victorian Branch president Anthony Tassone. The Index showed …
Blooms The Chemist takes out customer satisfaction award
Blooms The Chemist has topped the Canstar Blue pharmacy customer satisfaction ratings – for the second year in a row. The chain rated five stars in the “Most Satisfied Customers …
Amcal chalks up two years as best service winner
Amcal has been voted by the Australian public as the winner of the Readers Digest Quality Service Award for the second year running. The public voted Amcal as the leading …
Pharmacy cannibalises itself in search of retail edge
Chemical warfare, or the focus on retail and profit, is killing the community pharmacy, writes Mouhamad Zoghbi Today’s business culture has become cutthroat. There is no place for the faint …
Survey finds consumers like, rely on community pharmacies
A major consumer survey has found high levels of satisfaction and reliance on community pharmacies. The survey of 3000 consumers was part of the Consumer Needs project which was funded …
Consumers trust big brands and pharmacists: survey
Nine out of ten Australians believe that cheap, generic medicines include the same ingredients as more expensive products—but many still trust the big name brands more, Canstar Blue has found. …
Canstar Blue awards rank pharmacies in customer satisfaction
Blooms the Chemist has taken out the Canstar Blue award for pharmacy customer satisfaction, with honourable mentions going to Chemmart, Guardian, Good Price Pharmacy Warehouse, Discount Drug Stores and Amcal. …
Blooms the Chemist tops Canstar customer satisfaction award
Blooms The Chemist has won a prestigious Canstar Blue award for ‘Most Satisfied Customers’. The hotly-contested award recognises the pharmacy group’s ability, and unswerving commitment to delivering, first-in-class customer satisfaction, …