customer service
‘Long may they prosper!’
Amid a storm of negative media about pharmacy, one writer took a different stance, asking Australians to “cherish the local chemist” In the leadup to the Seventh Community Pharmacy Agreement, …
DDS enters new year with a bang
The 2018 winners of the Roy Morgan Customer Satisfaction Awards have taken out the start of 2019 as well Discount Drug Stores (DDS) has been named Chemist/Pharmacy of the Month …
DDS on top
Discount Drug Stores has been named Australian Chemist/Pharmacy of the Year in the Roy Morgan annual Customer Satisfaction Awards The discount brand scooped up the top prize following the highest …
Five in a row
Discount Drug Stores has topped the national charts for customer satisfaction again, being named the best performing pharmacy for the fifth month in a row, and sixth time this year …
The importance of saying sorry
PDL has issued guidance on how, and whether, a pharmacist should apologise to an unhappy patient “Sooner or later most pharmacists can expect to be presented with a complaint,” PDL …
New front runners in customer ratings?
Priceline Pharmacy, Discount Drug Stores have toppled My Chemist from top of customer satisfaction polls in past months… but it’s still close behind While My Chemist took out the top …
Canberra set for first drive-through pharmacy
The ACT is about to get its first drive-through pharmacy – and the first drive-through pharmacy for the Discount Drug Stores group The owner of Gold Creek Discount Drug Stores, …
What do patients want from pharmacy?
New research has highlighted the importance of increasing the service focus of community pharmacy In this week’s edition of Forefront, Guild national executive director David Quilty reports on research into …
What do your patients remember about you?
Sometimes it’s the little things that make you memorable, writes Vanessa Lontos Recently while on a Qantas flight from Melbourne to Sydney, I was sitting in my seat reading my …
Jackson returns fire in YouTube video
The PSA’s Shane Jackson has taken to YouTube to explain why customers may have to wait for their script to be filled Dr Jackson was responding to a Facebook rant …
Forum: Customer refusing to leave store after request denied
“Scenario: Denied a request (could be anything Codeine, Credit etc.) and just stands there refusing to take no as an answer. What do you do/say and what kind of step …
Forum: EpiPen recall
“It’s a long time since I’ve worked in community pharmacy but I remember the frustration when product recalls were made known in the lay media before pharmacists were notified. I …